policy

Returns

Refunds, Shipping & Subscriptions Policy

We are committed to serve you with integrity and clarity. Below you’ll find the key details of our refund, shipping, and subscription policies.

Standard Return Window (U.S. & International): You have 30 days from receiving your item to request a return.
EU Customers: In accordance with EU law, you may cancel or return your order within 14 days for any reason.
Eligibility: Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Non-Returnable: Written-in booklets, sale items, and gift cards cannot be returned.
Damaged or Wrong Items: Please contact us immediately if your order arrives damaged, defective, or incorrect so we can make it right.
Process: To start a return, email abby@evergreenplanner.com. If approved, we’ll provide instructions and a return shipping label. Items sent without prior approval may not be accepted.
Refunds: Once we’ve received and inspected your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 10 business days. (Banks/credit cards may take longer to post.)
If it’s been more than 15 business days since approval and you haven’t seen the refund, email abby@evergreenplanner.com.

Manage or cancel future renewals anytime using the link in your order confirmation email.
Cancellations apply to future charges only. Orders already processed are handled under the return policy.
Subscriptions: Subscriptions renew automatically based on the frequency you select (monthly, quarterly, etc.).
If payment is processed, you may request cancellation before shipping. After shipment, the return policy applies.
Pre-Orders: Pre-orders are for items not yet in stock.

Questions? Please email abby@evergreenplanner.com and we’ll be glad to help.